Refund & Revision Policy

Last updated: May 21, 2026

1. Revisions first

Every order includes revisions. When you receive your finished photo, you can ask us to tweak anything you don't love by simply replying to the delivery email with what you'd like changed. We'll redo the edit and send a new version, usually within 24 hours.

The tier you ordered sets the spirit of what's reasonable:

• Basic tiers — 1 round of revisions included.
• Premium tiers — 2 rounds of revisions included.
• Heritage / Rush / Bundle tiers — as many revisions as needed until you're happy.

"As many as needed within reason" means we'll keep going as long as your requests are scoped to what the original tier purchased (e.g., we'll keep adjusting the skin retouch on a portrait, but a request to also remove the entire background mid-stream is a different service).

2. When you can get a full refund

You're entitled to a 100% refund (less any non-refundable third-party processing fees, see Section 5) in any of these situations:

• We can't get the result right after reasonable revisions. If after a few back-and-forths we still haven't made you happy, we refund you the full order amount.
• We don't deliver within the stated turnaround window plus 7 days. If your "24-48h" order is still in progress 9 days later, you can cancel and get a full refund.
• Technical failure on our end. If our pipeline produces a result that's unusable (corrupted file, wrong photo returned, etc.), full refund.
• Cancellation before processing starts. If you change your mind within 1 hour of order placement AND we have not begun the AI processing step, full refund.

3. When a refund is partial or not available

• After delivery + revisions, you simply changed your mind. We've done the work; refund is at our discretion (and often we'll still give you one, just understand it's not automatic).
• The photo you uploaded had a problem we couldn't fix. If the source photo is too low-resolution, blurry beyond repair, or otherwise unworkable, we'll give you a 50% refund and credit toward a future order. We'll flag this BEFORE doing the work whenever possible.
• You ordered the wrong tier. Email [email protected] and we'll either credit the difference toward the correct tier or refund and reorder. Don't fight with the website — just message us.

4. How to request a refund

Email [email protected] with:

• Your order ID (in the delivery email or order confirmation).
• The email address on the order.
• What went wrong / why you'd like a refund.

We respond within 1 business day. Approved refunds are processed via Stripe back to the original payment method within 3-5 business days; you'll see the credit on your card statement.

5. Non-refundable amounts

Stripe charges a small payment processing fee on every transaction (~2.9% + $0.30) that we do NOT recover when issuing refunds. For orders under $25, this can be a meaningful portion of the order. We absorb this fee on our end so you receive a full refund on the amount you paid — but we wanted to be transparent about why we'd love it if you'd let us try a revision first.

6. Chargebacks

If you dispute a charge with your card issuer without first contacting us, we will respond to the chargeback with evidence of your order and the work delivered. Repeated chargebacks from the same customer may result in account closure. Please reach out to us first — we'd much rather solve the problem directly than fight a chargeback.

7. Bundle orders

Photos in a bundle (5-pack, 10-pack, 25-pack) carry the same revision and refund rights as the single-tier they're bundled from. Each photo is treated as its own order for refund purposes — you can refund 3 photos out of a 5-pack if those 3 didn't work out and keep the 2 that did.

8. Contact

Questions about refunds or revisions: [email protected]

RG Holdings LLC, doing business as Professional Image Works.